Contact

If you have a missing or incorrect item in your order, please contact us within 3 days of your order being received. Before contacting us about a missing item, follow the steps below: Check if any of the items are being delivered separately, or are cancelled and/or not yet shipped Go to My Account > Orders Choose the order you wish to track Click the “Order Details” button for more information If you still cannot find your missing item or the item is incorrect, please select Contact Us below and provide us with the following information: The number of items missing The product title of the missing items Whether the order received was received in a good condition and sealed i.e. the box or parcel was not tampered with Whether someone else received the order on your behalf. e.g. reception

Please note that rescheduling your delivery is only possible if: You have received an SMS confirming your scheduled delivery date. Your order is being delivered by the Sunshine Express Delivery Team or by the third-party courier partner. The Order Tracking page displays which courier is delivering your order. To reschedule your delivery, follow the below steps: Go to My Account > Orders Select the order you wish to reschedule A “Reschedule Delivery” button will be displayed if your order is eligible for rescheduling Click “Reschedule Delivery” to view a calendar of available delivery dates Choose a new delivery date from the available options and click “Save Date” A confirmation message will be displayed to confirm that the rescheduling has been successful. If your delivery is not eligible for rescheduling and you will not be available to receive the order, please select Contact Us below.

Standard delivery is FREE for orders totalling R10 000.00 for local deliveres within 10km radius . You can view all our delivery options below to find out how much it costs and also about premium options for a speedier delivery. Heavy / Bulky goods are delivered by a two-man team from the Sunshine Express Team or one of our third-party couriers at a R200 surcharge per order. Local Delivery are charged per KM

We will deliver your order by the Estimated Delivery Date provided in your Payment Confirmation or Order Placed email. To track your order: Go to My Account > Orders Choose the order you wish to track Click the ‘Track’ button This is the most current tracking information we have for your order. If this date changes, we will let you know as soon as possible via email or SMS. If the estimated delivery date for your order has passed and your tracking information hasn't changed, please select the Contact Us button below.

IF your order is eligible for next business day delivery, it will be displayed as a delivery option during checkout. A ‘Next Day’ badge seen on the product details page does not guarantee next day delivery. We offer next business day delivery during checkout if all products in the order meet the following criteria: All products in the order must be in-stock For Cape Town Metro customers, all products must be in-stock at the Cape Town distribution centre For Johannesburg, Pretoria and Durban customers, all products must be in-stock at the Johannesburg distribution centre For all other areas, all products must be in-stock at the nearest distribution centre No products longer than 1.4 meters in length and width No bulky products (35 kg volumetric or more) In addition, please note: Eligibility is subject to available courier capacity at the time the order is placed Next business day delivery may be subject to a premium delivery fee

On select orders, we may be able to change your order from delivery to collect. If you want to request a change from delivery to collect, select Contact Us below to provide us with the required order information.

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.