Terms & Conditions

Return Policy

Sunshine Cash and Carry (Pty) Ltd is a business in the Ecommerce industry that offers products for sale online.
We accept returns 3 business days from the time of delivery of the item.
In order to initiate the return, we ask that customers contact us via email to sales@sunshinecashandcarry.co.za
We make an exception to the 4 days during the holiday season which we classify as 1 Dec to 7 January of the following year.
Goods can be returned to our Store in Clearwater Office Park, Building 3 Ground floor, Millenium Road, Christiaan de Wet Rd, West Rand, 1735
Please be sure to get approval from our customer service team before you return the product.
Returns need to be in the original packaging.
You can also return goods via your own courier, be sure to get approval from customer service team and send the relevant waybill number.
Defective and broken items
As much as we strive to make sure that all goods we deliver are in excellent condition, in some cases an item may be defective or broken during the handling of the item.
If this is the case, you can opt for a refund or for the order to be replaced or store credit for future use.
In order for us to look into the issue, you need to first send a video of the item in use to show that the item is defective. Please send email to sales@sunshinecashandcarry.co.za
In this case, we will also collect the item no shipping fees are paid by the customer.
Correct item delivered, but Item does not fit or meet requirements
In this case you need to contact customer and provide a video showing that the item does not fit or will not work for intended purpose. Please send video to sales@sunshinecashandcarry.co.za
In this case you will be offered a store credit in order for you to be able to purchase the correct item or you can choose to have a full refund processed.
We will collect the order from the customer, no fees applicable.
New and Used Products will be collected with the original packaging for a full refund. A replacement, store credit or refund will be offered to the customer.
Correct item delivered, but not happy with it
In this case we will ask that you provide with the reasons you not happy with the product.
In this case we will collect the order from you and you will be offered a store credit or a full refund upon successful return of the item.
All refunds will be processed via the payment method used, for example if payment made in OZOW, funds will be reversed through OZOW.
Refunds are processed, and may take between 1 to 21 business days to reflect.
If you have any questions or concerns, please use the contact details below:
Address: Clearwater Office Park, Building 3 Ground floor, Millenium Road, Christiaan de Wet Rd, West Rand, 1735 OR CONTACT 010 085 0780

Privacy & Safety

Sunshine Cash and Carry (PTY) LTD ® Privacy Centre

This page is aimed at South African customers, associates, business stakeholders and data subjects only. If you are a customer, associate, business stakeholder or other data subject located in another country than South Africa and want to enquire regarding your Data Privacy rights and protection, or about how we process your personal information, please email us at customerservice@sunshinecashandcarry.co.za

Our Promise
At Sunshine Cash and Carry (Pty) Ltd ® , nothing is more important to us than you – our customers, colleagues, suppliers, business partners and communities. We truly value our relationship with you and the trust you place in us.

We respect our associates, customers, suppliers, and all other individuals by promoting the privacy of their personal information, making ethical and respectful use of data and technologies, and applying appropriate record retention to personal and business information.

Respect for the Individual is at the heart of all we do, which is why we take our responsibility to each one of you, when it comes to your Privacy and Personal Information, very seriously.

To find out more about how we collect and process your personal information, and why we are allowed to do so, please refer to one of the following documents:

Privacy Notice – Associate

Privacy Notice – Customer

Privacy Notice – Supplier and Service Provider

Privacy Notice Updates
We regularly review our notices to ensure that they accurately reflect our processing activities. Whenever we make a significant change, you can be assured that we will notify you of this. You can see the date our notices were last updated at the bottom of each page. All amendments will also be posted on our website.

Rights and Requests
Personal Information is just that – it’s personal, and it’s yours. You have the right of access to, and the right to rectify, personal information collected and processed by Sunshine Cash and Carry (Pty) Ltd ®. You also have the right to object to the processing of your personal information or to request that any information that Sunshine Cash and Carry holds about you is deleted or destroyed.

Requests may also be made for access to records held by Sunshine Cash and Carry (Pty) Ltd ® and which may be required for the exercise and/or protection of a right recognized in law. To read more about how to access records held by Sunshine Cash and Carry (Pty) Ltd ®

Please note that Sunshine Cash and Carry (Pty) Ltd ® reserves the right to request payment of a fee related to the processing of your request.

By making a request, you confirm your express and informed consent for Sunshine Cash and Carry (Pty) Ltd ® to process your personal information in order to fulfill your request. Where information is being requested for or in respect of a child, such requests will only be carried out with the prior consent of a competent person being any person who is legally competent to consent to any action or decision being taken in respect of any matter concerning a child.

All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period. To make a rights request click here.

Should you experience any difficulty accessing the web form referenced above, please inform us by emailing .

How do I raise a concern or report a suspicious activity which involves the use of my personal information?
If you have any questions or concerns about our handling of your Personal Information, or if you wish to make a complaint, please contact the office of the Information Officer as follows:

Name of Private Body Sunshine Cash and Carry Holdings Limited
Postal address

Clearwater Office Park,

Building 3 Ground floor, Millenium Road,

Christiaan de Wet Rd, West Rand,

1735

Phone number (Switch board)

010 085 0850

Payment Methods

Credit / Debit Cards
PAYPAL
Offline Payments
Peach Payment
Paystack
1 voucher

Custom Policy

product descriptions and view all product images clearly to ensure that you are purchasing the correct item. It is your responsibility to ensure that you have all the information prior to making a purchase. We are not experts nor manufacturers of the products and therefore we only offer support and not expertise regarding the products on the website. Please note that if you order an incorrect item we will offer you a full refund. When we are collecting the item for a refund it is also your responsibility to provide a photo or video of the product, the packaging as you received it and to return the item to our offices within 10 business days. Once we have received the item your refund will be processed in 3 to 5 business days.
Email: sales@sunshinecashandcarry.co.za
For replacement please contact us withing 10 business days.
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 14 business days and delivery confirmed by way of tracking number and tracking link information sent to the client sms confirmation.
Please ensure that you provide us with the correct delivery address as per the format on the website. Incorrect address and address amendments will cause delays in delivering your order.
Export restriction (Optional)
The offering on this website is available to South African clients only.
4. Return and Refunds policy
The provision of goods and services by Sunshine cash and carry (Pty) Ltd is subject to availability. In cases of unavailability, Sunshine Cash and carry (Pty) Ltd will refund the client in full within 2 business days.
Damaged or is not working, you can return it to us within 3 business days after delivery or 30 days after shipment in case the delivery date is not traceable. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them Damaged products will be replaced or we will provide you with a full refund
Return a defective item
We will do our best to ensure that the products shipped to our customers are in their best conditions. If your product turns out to be defective, please provide us with the following proofs:
- This clause does not include products of a category with specific warranty terms as well as damages caused by incorrect usage of a product.
• Photos of the front and the back of the package or box;
• Partial shipment slips (if applicable);
• Photo or video of the defective item;
• Photo or video and a detailed description of the problem;
Only items with the above requirement submitted shall be replaced. Should the client not submit the above requirements, refunds and replacements will not be effected.

Return incorrect item received
If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs:

• Photos or a video of the incorrect item;
• Photos or a video showing the problem occurred with this product;
Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy. If a collection is necessary, we will replace the order or provide a full refund. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in.
Return unsatisfactory products
If you are not satisfied with your purchase, we can collect the product within 3 business days after delivery to receive a replacement or a refund .
Please ensure that when the order is collected it is in its original packaging
Warranty period is 30 Days.
How can I return the defective item to Sunshine Cash and Carry?
Please contact us before returning a defective item and we will arrange the collection of the order.
Email: sales@reliablestore.co.za
Sunshine cash and carry Contact Form
Important Notes

All customers should contact Customer Service for approval before returning any item(s). Sunshine cash and Carry will not be responsible for returned item(s) without notifying us in advance. We will collect the order once we have been notified by the customer.

Below are some further suggestions and important reminders:
- Keep all the packaging materials and shipping notes, which may be necessary for processing your return request;
- After mailing back the product, please send us the tracking number and a copy of the shipping receipt; if we cannot receive this information, we will have to wait until when the product arrives in our warehouse.
- Refunds will be arranged to the same payment method you used to place this order.
- You can refuse to sign for a package if you notice it is broken or open. Accepting a broken or damaged package can affect your return request;
- We can arrange a refund or a replacement of the product after receiving the defective item;
- Please place a note inside the return package by including the following details (this will accelerate your return request)
• your order number;
• the product ID or name and the quantity;
• a short description of the problem occurred with this product;
5. Customer Privacy policy
Sunshine Cash and Carry (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal
information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569.
6. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Sunshine Cash and Carry bank account, the details of which will be provided on request.
7. Card acquiring and security
Card transactions will be acquired for Sunshine Cash and carry via Ozow (Pty) Ltd who are the approved payment gateway for all South African
Acquiring Banks. Ozow uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the
website. Users may go to www.OZOW.co.za to view their security certificate and security policy.
8. Customer details separate from card details
Customer details will be stored by Sunshine Cash and Carry separately from card details which are entered by the client on Ozow secure site.
For more detail on Ozow refer to www.ozow.co.za.
9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).
10. Responsibility
Sunshine Cash and Carry (Pty) Ltd Store takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods.
11. Country of domicile
This website is governed by the laws of South Africa and SUNSHINE Cash and Carry (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under
this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
12. Variation
SUNSHINE Cash and Carry (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.
13. Company information
This website is run by SUNSHINE Cash and Carry (Pty) Ltd private company based in South Africa trading as
SUNSHINE Cash and Carry (Pty) Ltd
(Director(s)/Member(s)/Owner(s)).
14. Sunshine Cash and Carry (Pty) Ltd store contact details
• Company Physical Address:
◦ Address: Clearwater Office Park, Building 3 Ground floor, Millenium Road, Christiaan de Wet Rd, West Rand, 1735
◦ Email: sales@sunshinecashandcarry.co.za
◦ Tel: 010 085 0780